Basque House Seeds Return Policy

At Basque House Seeds, we strive to ensure total customer satisfaction with every purchase made at our online store. We understand that circumstances may arise necessitating the return of a product, so we have established a clear and fair return policy to provide a worry-free shopping experience.

Return Conditions:

• Products must be returned in their original, unopened, and unused condition.
• The return period is 30 days from the delivery date of the order.
• The original purchase receipt is required to process a return.
• Returns of products that have been tampered with or altered in any way will not be accepted.

Return Process:

• To initiate a return process, the customer must contact our customer service team within the specified return period.
• The customer will be provided with a Return Merchandise Authorization (RMA) number that must be clearly included in the return package.
• The shipping costs associated with the return will be borne by the customer, unless the return is due to an error by Basque House Seeds.

Refund:

• Once the returned product is received and processed, a refund will be issued to the original method of payment used for the purchase.
• Refunds will be processed within a reasonable timeframe after receiving the returned product.
• Original shipping charges are not refundable unless the return is due to an error by Basque House Seeds.

Exceptions:

• Returns of products that have been customized or modified according to customer specifications will not be accepted, unless the product has manufacturing defects.
• Perishable goods such as seeds can only be returned if they are in their original and unopened state.

For any questions or concerns related to returns, customers can contact our customer service team via [email protected].

Basque House Seeds reserves the right to update or modify this return policy at any time without prior notice. However, any significant changes to the policy will be clearly communicated to customers.